Contact Us
Contact Us
Questions about a style, closure, order or delivery? Send our team a message and include the details below so we can assist efficiently.
Customer Support
support@orlunera.com
Messages are typically reviewed Monday through Friday.
◷ Response Time
Please allow up to two business days for a reply during high-volume periods.
□ Order Support
Include your order number, checkout email and a clear description of the issue.
? Product Questions
Tell us the product title or six-digit Handle so we can identify the exact style.
Before You Write
You may find an immediate answer in our FAQ, Shipping Policy, Returns & Refunds, Jewelry Wear & Care Guide or Size Guide.
For Damaged or Incorrect Orders
Contact us within 7 days of delivery. Include clear photos of the item, packaging and shipping label, plus your order number. Please do not return an item until our team provides instructions.
Send Us a Message
We look forward to helping you choose and enjoy your ORLUNERA jewelry.
Company Information:
WEI LING NETWORK TECHNOLOGY CO., LIMITED
Address: RM H2, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Fotan, Shatin, New Territories, Hong Kong