✨ What materials are ORLUNERA earrings made from?
Materials vary by design and are listed on each product page. Our earrings may feature polished metal finishes, crystals, pearls, resin, and other decorative elements.
👂 Are your earrings suitable for sensitive ears?
Sensitivity differs from person to person. Please review the material information on the product page before purchasing. If you have known metal allergies, we recommend consulting a healthcare professional before wearing.
🚚 How long will my order take to arrive?
Orders require processing before shipment. Delivery times vary depending on your destination and the shipping service. Tracking information will be emailed to you once your order has been dispatched.
↩️ Can I return or exchange my earrings?
We accept eligible returns within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging. For hygiene reasons, certain earrings may not be eligible for return unless they arrive damaged or defective.
💎 How should I care for my earrings?
Keep your jewelry away from water, perfume, lotions, and household chemicals. Remove earrings before showering, swimming, exercising, or sleeping. Gently wipe them with a soft, dry cloth after wear and store them separately.
🎁 Is ORLUNERA jewelry suitable for gifting?
Yes. ORLUNERA earrings make a thoughtful gift for birthdays, anniversaries, celebrations, and everyday moments worth remembering.
📦 How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking details. Please allow a short period for the carrier to update the tracking status.
🔒 Is my payment information secure?
Yes. Payments are processed through secure payment providers, and ORLUNERA does not store your complete card information.
